Can I pay safely using a Credit or Debit Card online?
Yes - we take your card security very seriously indeed. Thats why we use Romancart and Paypal for all our online payment processing. They are both extremely secure systems and pride themselves on their record of online security.
Can I pay by cheque?
At the moment we do NOT accept payment by cheque but watch this space as we are always looking to enhance the experience for our customers
How long does delivery take?
For the UK we always use Royal Mail First Class post so if you order before 3pm you could very well receive your item the next working day. To be on the safe side tough we do advise 2-3 working days.
For Europe and Rest of the World we use Royal Mail also and to quote their website delivery times are "Usually within three days to Western Europe, four days to Eastern Europe and five days for the Rest of the World, following the day of posting"
What do I do if my goods arrive damaged?
If your item(s) arrive damaged please contact us within 14 days by email at [email protected] or by phone on (UK) 0845 301 0395 We will then be able to advise you what we can do to resolve the problem.
Can I return goods that I dont like?
We do accept returned items but they MUST arrive back with us within 14 days. ALL items MUST be in mint condition and in the packaging that they left our warehouse. This includes the wrapping on the meditation CD's.
Post them back (at your expense) to Returns Dept, Tumblestones, 150 Sherwell Valley Rd, Torquay, TQ2 6ET, UK
Once the item arrives back with us undamaged, we will happily organize a refund to you. Please remember to put a note in the packet with your name and address on it.
What do I do if I have a complaint or a query?
We take complaints very seriously as we pride ourselves on giving not only an excellent product but also class leading customer service. If you find anything unsatisfactory please email us at [email protected] and we will reply to you within 2 working days
